Solutions
- AI Strategy & Applied Intelligence Artificial intelligence in the decision A service for artificial intelligence in business decisions. It gathers use case, quality rule and team adoption into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Client Service KPIs Data with one source and one reading A service for data reading and governance for decisions. It gathers data source, indicator and reading ritual into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- CX Audit AI Artificial intelligence in the decision A service for artificial intelligence in business decisions. It gathers use case, quality rule and team adoption into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Data Analytics & Insights Data with one source and one reading A service for data reading and governance for decisions. It gathers data source, indicator and reading ritual into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- GenAI Applications Artificial intelligence in the decision A service for artificial intelligence in business decisions. It gathers use case, quality rule and team adoption into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Predictive Analytics Artificial intelligence in the decision A service for artificial intelligence in business decisions. It gathers use case, quality rule and team adoption into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- APIs & Integration Technology operations trust A service for architecture, integration and modernization of operations. It gathers map of systems, integration contract and stability into a routine with an owner, a deadline and a shared definition of done.
- Spontaneous NPS Data with one source and one reading A service for data reading and governance for decisions. It gathers data source, indicator and reading ritual into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- AI for Operations Artificial intelligence in the decision A service for artificial intelligence in business decisions. It gathers use case, quality rule and team adoption into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- AI-Driven Content Optimization A model with an owner and criteria A service for artificial intelligence in business decisions. It gathers use case, quality rule and team adoption into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Community & Advocacy Programs Narrative with an approval criteria A service for brand narrative and presence across touchpoints. It gathers positioning, tone of voice and approval criteria into a routine with an owner, a deadline and a shared definition of done. The team shares one reading.
- Content Strategy & Storytelling Narrative with an approval criteria A service for brand narrative and presence across touchpoints. It gathers positioning, tone of voice and approval criteria into a routine with an owner, a deadline and a shared definition of done. The team shares one reading.
- Social Media & Community Management Narrative with an approval criteria A service for brand narrative and presence across touchpoints. It gathers positioning, tone of voice and approval criteria into a routine with an owner, a deadline and a shared definition of done. The team shares one reading.
- Omnichannel Experience Design Service with visible resolution A service for journey and service from first contact through after-sales. It gathers journey map, contact data and resolution into a routine with an owner, a deadline and a shared definition of done. The team shares one reading.
- Shopper & Consumer Experience Service with visible resolution A service for journey and service from first contact through after-sales. It gathers journey map, contact data and resolution into a routine with an owner, a deadline and a shared definition of done. The team shares one reading.
- Multichannel CX Data Data with one source and one reading A service for data reading and governance for decisions. It gathers data source, indicator and reading ritual into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Omnichannel Strategy Service with visible resolution A service for journey and service from first contact through after-sales. It gathers journey map, contact data and resolution into a routine with an owner, a deadline and a shared definition of done. The team shares one reading.
- Shopper Experience Service with visible resolution A service for journey and service from first contact through after-sales. It gathers journey map, contact data and resolution into a routine with an owner, a deadline and a shared definition of done. The team shares one reading.
- CRM & Loyalty Campaign logistics with an owner A service for prize and kit logistics in a campaign. It gathers inventory, shipping window and proof of delivery into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Data & Insights An indicator leadership can explain A service for data reading and governance for decisions. It gathers data source, indicator and reading ritual into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- eCommerce Scraper Reviews Data with one source and one reading A service for data reading and governance for decisions. It gathers data source, indicator and reading ritual into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Promotions & Personalization Campaign logistics with an owner A service for prize and kit logistics in a campaign. It gathers inventory, shipping window and proof of delivery into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Consumer Behavior Choice, owner and pace A service for choice and pace of business transformation. It gathers the cut of what fits now, owner of the front and decision ritual into a routine with an owner, a deadline and a shared definition of done.
- CX Data & Client Service Orchestration Data with one source and one reading A service for data reading and governance for decisions. It gathers data source, indicator and reading ritual into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Research & Insights An indicator leadership can explain A service for data reading and governance for decisions. It gathers data source, indicator and reading ritual into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Brand Tracking & CX Analytics An indicator leadership can explain A service for data reading and governance for decisions. It gathers data source, indicator and reading ritual into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Market & Trend Research Choice, owner and pace A service for choice and pace of business transformation. It gathers the cut of what fits now, owner of the front and decision ritual into a routine with an owner, a deadline and a shared definition of done.
- Predictive Modelling & Scenario Planning A model with an owner and criteria A service for artificial intelligence in business decisions. It gathers use case, quality rule and team adoption into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
- Social Listening & Real-Time Insights An indicator leadership can explain A service for data reading and governance for decisions. It gathers data source, indicator and reading ritual into a routine with an owner, a deadline and a shared definition of done. The weekly queue guides what leadership asks of the team.
Catalysts
Dirceu Jr- CEO & Partner @ Postmetria
A specialist in customer experience analytics, quality auditing, and CX ROI. He combines spontaneous and unstructured data, NPS, and AI to measure the voice of the customer using customer-centric KPIs and guide strategic brand decisions.
Eduardo Mosquetta- CTO & Partner @ Postmetria
A specialist in data products for CX, he develops solutions that connect satisfaction metrics, customer journey, and business outcomes, translating feedback into actionable plans.
Jeferson Santos- CFO & Partner @ Postmetria
A specialist in operations and CX solution platforms, he integrates Postmetria's technology with finance and management flows, ensuring rapid gains in tactical and strategic knowledge.