Postmetria

CX Audit AI

Auditoria da Qualidade do CX com IA

Integre 100% das interações dos seus clientes com IA e audite os custos e lucros da sua jornada de CX.

Fast response from our catalysts
& personalized proposal.

Seu FCR (resolução de chamadas) é alto; seu TMA é baixo, sua Conformidade está em dia. Mas o churn continua.

O CX Audit AI não mede apenas o que aconteceu; ele interpreta como o cliente se sentiu. Analisamos 100% das interações (voz, chat, redes sociais) para identificar causas-raiz invisíveis aos indicadores operacionais tradicionais como SLA e TMA.

Estudos indicam que mais de 80% das informações relevantes sobre experiência estão em dados não estruturados, como conversas de atendimento, registros de interação, avaliações espontâneas e mensagens digitais. Sem uma estrutura analítica capaz de interpretar esses dados em escala, grande parte da experiência do cliente permanece invisível para as empresas.

Com essa abordagem, a gestão de Customer Experience deixa de depender apenas de análises pontuais e passa a operar como um sistema contínuo de monitoramento da experiência, capaz de gerar diagnósticos operacionais, alertas de risco e insights estratégicos para tomada de decisão.

Fast response from our catalysts
& personalized proposal.

CX Audit AI
Auditing the customer experience with artificial intelligence means transforming every interaction into a source of truth for the business — revealing risks, opportunities, and decisions that drive retention, revenue, and growth.
Dirceu Jr
Dirceu Jr
CEO e Partner
Postmetria
01

Captura da Voz do Cliente

A plataforma coleta dados de múltiplos pontos de contato da jornada, incluindo atendimentos telefônicos, chats, redes sociais, e-mails e avaliações espontâneas. Essa coleta permite capturar sinais reais da experiência do cliente em escala.
02

Processamento por Inteligência Artificial

As interações são analisadas por algoritmos de processamento de linguagem natural que identificam padrões de sentimento, temas recorrentes e eventos críticos da jornada.
03

Identificação de Causa Raiz

O CX Audit AI identifica automaticamente os principais fatores que geram insatisfação, frustração ou atrito na jornada do cliente.
04

Geração de Insights Operacionais

Os dados analisados são transformados em diagnósticos claros sobre processos, atendimento e experiência do cliente.
05

Monitoramento Contínuo da Jornada

A plataforma realiza auditoria contínua da experiência, permitindo acompanhar indicadores e identificar mudanças de comportamento em tempo real.
06

CX Monetization

A análise da experiência é conectada a indicadores de negócio, permitindo mensurar impacto em eficiência, retenção e crescimento.

Pronto para mapear quem consome sua marca de um jeito autêntico e verdadeiro?

Pare de se basear em amostras esporádicas de 1%. Tenha visão 360° da sua operação em tempo real.

Fast response from our catalysts
& personalized proposal.

Postmetria

A platform for CX Quality Auditing with proprietary AI. Delivering insights and operational improvement with strategic profitability.

1 Automation & Emerging Tech
3 Business Strategy & Transformation
4 Content & Influence
6 Data & AI
2 Digital Product & Experience
2 Experience & Events
4 Research & Foresight
3 Retail & Trade
4 eCommerce & Performance
AI for Operations
CX Data & Client Service Orchestration
Consumer Behavior
Research & Insights
AI-Driven Content Optimization
Community & Advocacy Programs
Content Strategy & Storytelling
Social Media & Community Management
AI Strategy & Applied Intelligence
CX Audit AI
Client Service KPIs
Data Analytics & Insights
GenAI Applications
Predictive Analytics
APIs & Integration
Spontaneous NPS
Omnichannel Experience Design
Shopper & Consumer Experience
Brand Tracking & CX Analytics
Market & Trend Research
Predictive Modelling & Scenario Planning
Social Listening & Real-Time Insights
Multichannel CX Data
Omnichannel Strategy
Shopper Experience
CRM & Loyalty
Data & Insights
Promotions & Personalization
eCommerce Scraper Reviews
Dirceu Jr
Dirceu Jr
CEO e Partner
Postmetria
Eduardo Mosquetta
Eduardo Mosquetta
CTO e Partner
Postmetria
Jeferson Santos
Jeferson Santos
CFO and Partner
Postmetria
A specialist in customer experience analytics, quality auditing, and CX ROI. He combines spontaneous and unstructured data, NPS, and AI to measure the voice of the customer using customer-centric KPIs and guide strategic brand decisions.
A specialist in data products for CX, he develops solutions that connect satisfaction metrics, customer journey, and business outcomes, translating feedback into actionable plans.
A specialist in operations and CX solution platforms, he integrates Postmetria's technology with finance and management flows, ensuring rapid gains in tactical and strategic knowledge.
Postmetria PART OF BIOSPHERA®

We are an AI-powered customer experience auditing platform. Our technology analyzes omnichannel interactions at scale, transforming conversations into strategic business intelligence. By uncovering hidden patterns throughout the customer journey—such as risks, friction points, and opportunities—we help companies connect CX data to decisions that drive retention, revenue, and growth.

Join the network shaping the future of growth.

Tech & AI

Marketing

Sales & Retail

Consulting

IT`S
TIME
TO
REDEFINE
YOUR
GROWTH
PLAYBOOK.

© 2026
THE NETWORK FOR
GROWTH SOLUTIONS

THE NETWORK FOR GROWTH SOLUTIONS

Want to know more about how CX Audit AI and Postmetria can help transform your business?

Connect with our growth catalysts.

Ecosystems
CX Audit AI
Postmetria

CX Audit AI

Postmetria
Platform

Postmetria

Biosphera

Our ecosystems

Get in Touch

Talk to a specialist

Nome
Email
Telefone
The contact form was submitted successfully.

1. Introduction

BIOSPHERA respects your privacy and is committed to protecting your personal data. Please carefully read this Privacy Notice, which describes why and how we collect and process your personal data, as well as provides details about your rights. If you disagree with any of the provisions set forth in this Privacy Notice, we recommend that you do not continue using the Website.

2. Controller Information and Contact Details

This website is controlled by B&PARTNERS PARTICIPAÇÕES LTDA., a limited liability company duly registered with the Brazilian National Registry of Legal Entities (CNPJ) under No. 20.417.203/0001-95, headquartered in the City of São Paulo, State of São Paulo, at Rua Iguatemi, No. 236, Itaim Bibi, ZIP Code 01451-010, identified in this document as BIOSPHERA. If, after reading this Privacy Notice, you still have any questions or for any reason need to contact us regarding your Personal Data, you may contact us at: privacidade@biosphera.net

3. Personal Data Collected

BIOSPHERA collects the following personal data:

  • Name;
  • Email;
  • Phone number;
  • Company.

All data and information collected on the Website are voluntarily provided by users, upon prior authorization, through the forms and fields duly identified on the Website.

4. Cookie Notice

BIOSPHERA may adopt analytical data collection technologies to improve the performance and user experience on the Website. Such analytical data are anonymous, making it impossible to identify the related data subject, and are used to understand the number of unique visitors our website receives and their origin.

Google

We use Google Analytics on our website and its cookies allow Google, and not BIOSPHERA, to create advertisements based on the following data:

  • Create remarketing audiences based on demographic information and specific interests and behavior data, as well as share these lists with Google Ads;
  • Use demographic information and interest data in Google Analytics reports;
  • Create segments based on interest data and demographic information.

5. Why We Collect or Process Your Data

We will only use your personal data if permitted by law. The personal data collected will be used for the following specific purposes:

  • To establish commercial contact between the parties;

6. With Whom We Share Your Personal Data

We will not share your personal data with anyone who does not work directly for BIOSPHERA or who does not provide data storage services to BIOSPHERA, except in cases where the contracted service or product inherently involves the sharing of your data, or where sharing or disclosure to federal, state, or municipal public administration bodies is mandatory, including due to court orders, as provided for in laws, rules, decrees, or regulations. Your personal data will never be sold or assigned to third parties and may only be made available or disclosed for the purposes defined in this Privacy Notice.

7. Legal Bases for Processing Personal Data

Data Protection Legislation requires us to meet certain conditions before we are permitted to use your data in the manner described in this notice, including having a legal basis for processing. The legal basis for processing will be as follows:

  • Consent. You have given us your consent to process your personal data for a specific purpose.

8. Transfers to Other Jurisdictions

The use of our Website does not involve the transfer, storage, or processing of your personal information outside Brazil.

9. Information Security

BIOSPHERA stores and maintains the collected personal data in secure and controlled environments, allowing access only to employees who effectively need access to such information for the execution of contracts entered into with BIOSPHERA and for the purposes set forth above, employing appropriate security systems and technical, physical, and managerial procedures to safeguard the confidentiality, integrity, and availability of the information. Unfortunately, the transmission of information over the Internet is not completely secure and although we do our best to protect your personal data, there are security risks in transmitting your data from your device to our Website. Once we receive your information, we will use strict procedures and security features to prevent unauthorized access.

10. Data Retention

Personal data will be retained for the period necessary to fulfill the purposes defined in this Privacy Notice.

11. Your Rights

Under certain circumstances, you may have the following rights under data protection legislation regarding your personal data:

  • Right to confirm the existence of processing of your personal data;
  • Right to request access to your personal data;
  • Right to request correction of your personal data;
  • Right to request deletion of your personal data;
  • Right to request anonymization of your personal data;
  • Right to object to the processing of your personal data;
  • Right to request restriction of processing of your personal data;
  • Right to request portability of your personal data;
  • Right to information about public and private entities with which data may eventually be shared;
  • Right not to consent to the provision of data and to be informed about the consequences of such refusal;
  • Right to withdraw consent;
  • Right to file a complaint against the Controller before the Brazilian National Data Protection Authority.

If you wish to exercise any of these rights, please contact the Personal Data Protection Officer.

12. Requests and Complaints

If, after reading this Privacy Notice, you still have any questions or for any reason need to contact us regarding your Personal Data, you may contact us at: privacidade@biosphera.net

13. Document Management

This notice was updated on 11/24/2025.